Hospice Agency

MOUNTAIN VALLEY HOSPICE & PALLIATIVE CARE

Family Care Giver Rating

 4/5

Office Location

1477 CARROLLTON PIKE

HILLSVILLE

Phone Number

(276) 728-1030

Details

Hospice served at least one patient with both Medicare and Medicaid coverage during one year

Yes

Hospice served at least one patient enrolled in a Medicare Advantage Plan during one year

Yes

Average Daily Census

122

Conditions Treated

The care provided by hospices is a crucial component in the management of patients with life-limiting conditions such as cancer, dementia, stroke, heart disease, and respiratory disease. Hospices are well-equipped to provide the necessary care and support to alleviate pain and ensure that patients experience a dignified end-of-life journey. This table provides a breakdown of the primary diagnoses that hospices encountered in calendar year 2020, which serves as a valuable resource when considering which hospice to choose.

It is important that patients and their families consult with their physician when making this decision, as they can provide guidance on the quality of patient care and the significance of the information contained in this table. In the event that you require further clarification, please make use of our chat assistance. Our aim is to provide patients with the highest quality of care in their time of need.

Medical condition

Percent of patients with this condition

Cancer

29%

Dementia

15%

Stroke

13%

Circulatory / Heart Disease

12%

Respiratory disease

9%

Other conditions

6%

General Information

Location of Care

Hospices offer care at a variety of sites, including the patient’s residence, assisted living facilities, residential facilities, nursing homes, hospitals, and inpatient hospice facilities. The table presented here provides information on the hospice agency’s care provision to patients at different locations during the calendar year 2020. However, the absence of data for a particular site does not necessarily mean that the hospice cannot provide care at that site.

When selecting a hospice, patients and caregivers should consider various factors, including the level of care required. The level of care may vary depending on the individual needs of the patient and their caregivers, and hospices that serve a small number of patients may not offer care beyond routine home care. If you are considering a hospice that has not provided care beyond routine home care for three years, it is recommended that you consult with your doctor or hospice representative. For more information on the different levels of hospice care, please use the chat assistance provided below.

Home

63%

Assisted living facility

3%

Nursing facility

Skilled nursing facility

Inpatient hospital facility

0%

Inpatient hospice facility

1%

Other locations

3%

Levels of care provided in calendar years 2018, 2019, and 2020

The following table shows whether a hospice has provided only routine home care to its patients or if the hospice provided both routine home care and at least one other level of care in calendar years 2018, 2019, and 2020.

Provided routine home care only

No

National average: 4.2%

Provided routine home care and at least one other level of care

Yes

National average: 95.8%

Family caregiver experience

Compare hospices based on results from a national survey that asks a family member or friend of a hospice patient about their hospice care experience.

How should I use the Family caregiver survey ratings?

Use the Family caregiver survey ratings along with other quality information when making decisions about choosing a hospice. A 1-star rating doesn’t mean that you’ll get poor care from a hospice. It means that hospices that got 2 or more stars performed better on these particular measures of family caregiver experience of care. If a hospice doesn’t have a Family caregiver survey rating, it means that the hospice didn’t have enough surveys to have ratings calculated in a meaningful way. It doesn’t mean that there is something wrong with the hospice.

Learn how Medicare calculates this rating

Family caregiver survey summary rating

Rating:

 4/5

The Family caregiver survey asks family members or friends about the patient’s hospice care, and if they would recommend that hospice to someone else. The survey ratings can be used to compare hospices using a 5-star scale, with more stars indicating better quality care

Communication with family

83%

National average: 81%

The hospice team always listened carefully and kept the patient’s family informed.

Getting timely help

82%

National average: 77%

The hospice team always gave patients and families help when they needed it.

Treating patient with respect

93%

National average: 90%

The hospice team always treated the patient with dignity and respect.

Emotional and spiritual support

90%

National average: 90%

The hospice team gave the right amount of emotional, spiritual, and religious support.

Help for pain and symptoms

76%

National average: 75%

The hospice team always gave the patient as much help as needed for pain and other symptoms.

Training family to care for patient

78%

National average: 76%

The hospice team always gave family members the training and information they needed to care for the patient.

Rating of this hospice

85%

National average: 81%

Family caregivers who gave the agency a total rating of 9 or 10 (where 10 is the best).

Willing to recommend this hospice

90%

National average: 84%

Family caregivers who would definitely recommend this hospice agency to friends and family.

Quality of patient care

Check out these 3 measures for comparing hospices! The Hospice Item Set (HIS) is the first measure, which comprehensively evaluates hospice care through 7 process measures. These measures include asking patients about their beliefs and values, inquiring about their treatment preferences, assessing patients for pain and shortness of breath, and beginning treatment as needed. Additionally, offering care for constipation for patients taking opioids is an essential aspect of the evaluation. It’s important to note that if a hospice fails to complete any of these 7 processes for a patient, that patient will not be included in the HIS score.

The second measure, Hospice Visits in the Last Days of Life, examines whether a hospice provided adequate care to patients and their caregivers during the final days of life. Registered nurses or medical social workers must have visited patients on at least two of the final three days of their lives to meet the benchmark for this measure.

Finally, there’s the Hospice Care Index score, which compares the quality of care provided by hospices to the national average. This measure evaluates 10 indicators of quality care, such as skilled nursing visit frequency and timing, discharges followed by hospitalization, and spending per patient. Hospices receive one point for each indicator if they meet the criteria, with a maximum score of 10.

Patients who got an assessment of all 7 HIS quality measures at the beginning of hospice care to meet the HIS Comprehensive Assessment Measure requirements

98.5%

National average: 90.9%

This comprehensive measure helps hospices meet the patient’s physical and emotional needs, and ensures that patients and caregivers are involved in end-of-life decision making. The measure shows how often a hospice completed all 7 HIS care processes when a patient was admitted to hospice care.

Percentage of patients who received visits from a registered nurse or medical social worker on at least 2 of the final 3 days of their life

75.9%

National average: 49.2%

The Hospice Visits in the Last Days of Life measure helps assess if hospice staff provided sufficient care to patients and caregivers in the last days of their life.

Hospice Care Index score (0-10)

10%

National average: 8.8

The Hospice Care Index score (0-10) is made up of 10 indicators. Hospices earn one point for each indicator they meet.

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